Contact Us

Physical address: Building E, Hertford Office Park, 90 Bekker Road, Midrand, 1686 

Postal address: P O Box 1469, Halfway House, 1685 

This page is provided as a contact service and does not replace the advice of a physician. Roche cannot respond to questions about general medical information or questions regarding your personal medical condition.

If you are not a resident in South Africa, please submit your enquiryTo help us process your enquiry effectively, please complete the form below or contact the Communications department on the telephone number(s) below.

For the reporting of safety related queries and spontaneous adverse event reports contact Drug Safety at:and

Roche Switchboard telephone: +27 11 504 4746.

Contact REAL (Roche Ethical Assistance Line) Helpline for any patient or product queries: 0800 21 21 25

For all other queries contact

Roche Diagnostics is responsible for:

• Cobas Machines

• Serum Work Area Solution

• Hemostasis testing

• Hematology

• Urinalysis

• Molecular diagnostics

• Roche Blood Safety Solutions

• Point of Care Testing

• Tissue Diagnostics

• Reagents

Please send all queries for Roche Diagnostics to:

90 Bekker Road
Hertford Office Park, Building E
Vorna Valley
Midrand
South Africa

Tel: +27 (0)11 504 4600

Roche Diabetes Care is responsible for:

• Accu-Chek Glucose Monitoring System e.g. Accu-Chek Instant and Accu-Chek Performa

• Accu-Chek Insulin Delivery System e.g. Accu-Chek Combo

• Eversense Continuous Glucose Monitoring System

Please send all queries for Roche Diabetes Care to

90 Bekker Road
Hertford Office Park, Building E
Vorna Valley
Midrand
South Africa

Tel: +27 (0)11 504 4600